Our Support – Your Success
The level and quality of support is perhaps one of the most important “features” of any system. Our standard support offer comes with maintenance on all our product offerings.
Standard Support includes
- Help if a system or application crashes.
- The latest software updates, releases and patches.
- Access to our and PTC´s Knowledge Base.
- First Line support via e-mail, phone and remote-assistance weekdays 08.00 – 17.00.CET
Log a Support Case
When logging a case, please make sure to give our Tech-support engineers as much info as possible, such as background, system info, customizations etc. The more information, the faster we can solve your problem.
- Log your case online
- Call our support phone (for critical issues)
Sweden: +46 31 761 74 74 (08:00-17:00)CET
Norway: +47 66 69 50 40 (08:00-17:00)CET